Tourism and Travel

 

Program Highlights

 

 Do you dream about traveling? Do you want a career that can take you anywhere in the world?  Fleming’s Tourism and Travel program offers you the opportunity to learn about different destinations and cultures around the world. You will learn and explore the different career opportunities that will open the world of travel to you.

 

• Enhance leadership and practical skills needed to work for tour operators, destination marketing organizations, travel agencies, tourism and travel service providers
• Opportunity to travel to a destination such as Caribbean, Mexico, Central America or Europe  to receive hands-on travel experience
• Learn the key elements of business and focus on tourism and travel courses such as Discovering Destinations, Travel Products, Tourism Marketing, Tour Operations, Adventure and Ecotourism, Tourism Trends and Airfare and Reservations Systems
• 200 hour field placement requirement provides practical experience and career opportunities
• An optimum blend of hands-on experience, as well as theory

 

Word from the Workplace

"I graduated in 2005 with a Tourism and Travel diploma after two years of studying at Fleming College. I am currently the Latin America Coordinator at G.A.P Adventures, Canada's largest Adventure Tour Operator. Fleming College really prepared me for a career in the travel industry. The college and the faculty provided a great learning environment and gave me the direction I needed to start my career. At the end of the program, students were required to complete a volunteer placement in a tourism-related operation. I chose G.A.P Adventures, and after a few weeks of placement, I was offered a full-time position. Every day my job offers an exciting, fast paced and challenging work environment.”

 

Matt Kinch, Program Graduate,

Latin America Coordinator - G.A.P. Adventures

 

Why Choose Fleming?

We have solid contacts with the travel/tourism industry, as well as dynamic and supportive faculty. Our program is the only program in the Ontario college system that grants a credit for participation in our annual field trip. Our experienced advisory committee, made up of industry insiders and veterans, represents a cross-section of the travel and tourism sector. They keep us current, and help us provide relevant studies. Upon completion of the Tourism and Travel program, you have the option of returning to Fleming College for one year to complete the three-year Hospitality Administration - Hotel and Resort program or the Business Administration program. This opportunity gives you the chance to earn two diplomas in just three years. What a great addition to your resume.

 

Work Experience

As mentioned, you have the opportunity to take part in a field trip. You'll also have to complete a minimum of 200 hours of mandatory field placement with a tourism industry business or organization prior to June 1st of the year you graduate. You will arrange your own placement (with the support of the program co-ordinator) during the course of study. Placement allows you to put your education to work and to make valuable industry contacts -- especially helpful when it comes time to find a job.

 

What it Takes to Succeed

• strong customer service orientation
• excellent interpersonal skills, problem solving ability
• flexibility -- especially in regard to working hours
• organizational ability
• second language skills
• experience in any sector of tourism of a service-oriented business is an asset

 

Career Opportunities

Positions you can obtain upon graduation include:

• tour escort
• travel counsellor
• tourism marketing manager
• meetings/special events co-ordinator
• tour operator/reservationist
• hotel front desk associate
• cruise line/resort activities director
• visitor information counsellor

You'll find work with tour wholesalers, airlines, travel agencies, destination marketing organizations, cruise lines, hotels, and government tourism organizations. Employers include GTS - Lufthansa Airlines, The Holiday Network, Royal Caribbean Cruise Lines, Fairmount Hotels, Ontario Waterway Cruises, and Sunquest Vacations among others.

 

Minimum Admission Requirements

OSSD with the majority of credits at the College (C) and Open (O) level, including:

• 2 College (C) English courses (Grade 11 or Grade 12)
• 1 College (C) Math course (Grade 11)

When (C) is the minimum course level for admission, (U) or (U/C) courses are also accepted.  

Recommended (but not required for admission):  

• Grade 12 College (C) Math

Mature Students  If you are 19 years of age or older before classes start, and you do not possess an OSSD, you can write the Canadian Adult Achievement Test to assess your eligibility for admission.

* Students starting in January are required to attend classes over the summer semester.

 

Selection Process

 

Related Programs

Upon program completion, you can:

• Take an additional 2 semesters of study at Fleming in either Hospitality Administration - Hotel and Resort or Business Administration and graduate with 2 diplomas in just 3 years. You are then eligible to continue on to several universities, including Trent, and earn an Honours degree with just 2 more years of study.
• Or, you can enter either the Ecotourism and Adventure Tourism Management, Event Management, or Advertising - Marketing Communications post-graduate programs at Fleming College and earn an Ontario College Graduate Certificate to add to your diploma.

 

Additional Costs

You'll spend approximately $1,000 per year for books and supplies. In semester three, if you register for the Study Abroad Field Experience (SAFE) course there will be an additional cost of approximately $1,600.

 

University Transfer Agreements

• Athabasca University
• Ryerson University
• University of Ontario Institute of Technology

Course	Hours
Semester 1
Business Essentials - A Survival Course	45.00
Communications for Business	45.00
Discovering World Destinations I	45.00
Introductory Computing	45.00
Math Fundamentals for Business Studies	45.00
Tourism Today	45.00
Semester 2
Business Teams	45.00
Communicating at Work	45.00
Customer Service Management	45.00
Discovering World Destinations II	45.00
Marketing	45.00
Travel Products and Services	45.00
Semester 3
Airfares and Airlines Reservation System	60.00
Discovering World Destinations III	45.00
Effective Sales Techniques	45.00
Tourism Marketing	45.00
Program Electives: Choose One of:   Design and Layout 45.00   Operations Management 45.00   Study Abroad Field Experience (SAFE) 45.00
General Education Elective
Semester 4
Accounting Fundamentals	45.00
Discovering World Destinations IV	45.00
Field Integration	15.00
Tour Operations	45.00
Program Electives: Choose Two of:   Advanced Computers 45.00   Adventure and Ecotourism 45.00   Contemporary Management Skills 45.00   Internet Marketing 45.00   Tourism Trends 45.00
General Education Elective

Semester 1

Business Essentials - A Survival Course

Course Number: BUSN002

This course will explore the nature of business and the role of the individual within the business context. The course will help to prepare the student for the world of business by developing an understanding of the major functional aspects of a successful business. The course will also focus on a number of important business trends that will continue to affect business into the future. These include the growth and influence of international business, the role of ethics and social responsibility in business decisions, the significance of small business, the growth of the service sector, and the influence of technology on business activities. This is an approved general education course.

Units: 45.00
Hours: 45.00

Communications for Business

Course Number: COMM078

Successful business and administrative communication requires an understanding of both individual and organizational audiences and the ability to create effective messages for them. Communications for Business will introduce students to the critical-thinking, problem-solving and professional writing skills that are necessary to meet these communication challenges.

Units: 45.00
Hours: 45.00

Discovering World Destinations I

Course Number: TOUR043

Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses.

In this first of four courses, the students will examine in depth the top destinations in North America, specifically Canada and the United States.

Units: 45.00
Hours: 45.00

Introductory Computing

Course Number: COMP345

Working in the Windows XP environment, this computer course introduces the student to computer basics (computer terminology, e-mail, Internet, file management) and the application and use of word processing, spreadsheet, and database software. Through the extensive use of hands-on activities, students will gain sufficient knowledge and experience to make productive use of computers as a tool in both college and workplace environments.

Units: 45.00
Hours: 45.00

Math Fundamentals for Business Studies

Course Number: MATH011

The Math Fundamentals for Business Studies course was designed to be an integral portion of all programs offered by the School of Business at Sir Sandford Fleming College. This course is a one-semester study of the mathematics applicable to the business and financial community. Math Fundamentals for Business Studies places the significance of mathematics as a problem solving and decision making tool. Topics covered: manipulation of business formulae, break-even analysis, monetary conversion, mathematics of buying and selling, simple, compound interest and annuities.

Units: 45.00
Hours: 45.00

Tourism Today

Course Number: TOUR024

Through text modules, team activities, guest speakers, research projects, and lectures, this introductory course lays the foundation for other travel program specialization courses. As well, it introduces the learner to a variety of future career possibilities. The course examines the eight tourism industry sectors and their inter-relationships, and also addresses the roles of related government bodies and tourism industry associations. At the conclusion of this course the learner will be prepared to undertake other travel specialization courses, as well as to give some informed thought to potential careers in this industry.

Units: 45.00
Hours: 45.00

Semester 2

Business Teams

Course Number: SOCI125

Learn about the movement towards getting work done through teams in organizations, and develop the knowledge and skills to thrive in this area. This course meets the General Education requirements primarily in the areas of Work and the Economy and Social Understanding, as well as touching Civic Life, Personal Development, and Cultural Understanding.

Units: 45.00
Hours: 45.00

Communicating at Work

Course Number: COMM002

This course will enable you to continue to improve your general communication skills to meet the learning outcomes demanded by the assignments in this course, as well as the expectations of other subjects and eventual career employment. This course emphasizes concepts of critical thinking and problem-solving skills as they apply to processes fundamental to effective communication. You will continue to reinforce speaking, writing, reading, and listening techniques common to the expectations demanded by the work place of your career choice by applying, at a more sophisticated level, principles of style, structure, mechanics and techniques (for orals).

Units: 45.00
Hours: 45.00

Customer Service Management

Course Number: BUSN062

The essential marketing ingredient that enables any business to remain profitable...CUSTOMER SERVICE. This management course enables the learner to develop and execute customer service strategies that will increase revenues and profits as well as lay the foundation for long term customer relationships. Specifics include understanding what customers and staff expect and how they will likely respond, how to hire and train service employees, leadership for service and methods for evaluating service strategies. Team focus and interaction is expected in this course and the learner will be required to work in teams.

Units: 45.00
Hours: 45.00

Discovering World Destinations II

Course Number: TOUR044

Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses.

In this second of four courses, the students will examine in depth the top destinations in Mexico and Central America, South America, and Africa.

Units: 45.00
Hours: 45.00

Marketing

Course Number: MKTG014

This is an introductory course in Marketing designed to provide an awareness and understanding of the role and function of marketing within an individual firm and throughout the total economy. The student is introduced to the principles and techniques of marketing and its various functional areas. The various marketing strategies utilized in product or service planning and development, pricing, distribution and promotion in response to the needs and wants identified in various markets are explored.

Units: 45.00
Hours: 45.00

Travel Products and Services

Course Number: TOUR027

This course embraces the very specific knowledge and skills needed to sell vacation and corporate travel. It focuses on suppliers and their products, as well as the distribution of these products to the consumer. Students will learn about the various products on the market, how to access information about the products, how to determine which product meets the needs of the individual travellers, and how to complete the booking of these products to successfully close a sale.

Units: 45.00
Hours: 45.00

Semester 3

Airfares and Airlines Reservation System

Course Number: TOUR037

The knowledge and skills developed in the Airfares & Airline Reservation Systems course will have broad applications in many areas of the tourism industry, including travel agencies, tour operators, airlines, hotel, and car rental agencies. During this course students will develop the necessary skills to interpret and analyze travel documents, determine appropriate airfares, and interpret air tariffs and rules. Students will also develop skills in the Sabre Computer Reservation System, in order to process automated reservations for airlines, car rentals, and hotel.

Units: 60.00
Hours: 60.00

Discovering World Destinations III

Course Number: TOUR045

Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses.

In this third of four courses, the students will examine in depth the top destinations in Europe

Units: 45.00
Hours: 45.00

Effective Sales Techniques

Course Number: MKTG008

This course demonstrates to students the vital role of sales in the business world. Without an effective sales effort, businesses perish. Similarly, without a well-planned, professional, and deliberate sales approach, graduates will not achieve appropriate employment situations. Students will examine their current level of self-presentation and work toward enhancing their image through practical, applied course work.

Units: 45.00
Hours: 45.00

Tourism Marketing

Course Number: MKTG054

This course is designed to expand the knowledge of marketing strategies specific to tourism using business cases. The learners will research various tourism marketing activities such as tradeshows, advertising, internet marketing, media relations, and niche markets. Students will learn practical methods to market tourism businesses and sectors.

Units: 45.00
Hours: 45.00

Design and Layout

Course Number: MKTG007

This course is designed to give students an understanding of the design and layout process as it applies to print and print media. Students develop an understanding of the important factors behind good design and the process leading up to final film and print production. Emphasis is placed on developing communications skills relating to clients, suppliers and creative support personnel as it applies to the design process.

Units: 45.00
Hours: 45.00

Operations Management

Course Number: BUSN020

This course is designed to give students an understanding of the functions of business operations. Students develop an understanding of the important factors and some of the analytical tools that can be used to improve productivity and customer service. Emphasis is placed on the cost benefit relationship.

Units: 45.00
Hours: 45.00

Study Abroad Field Experience (SAFE)

Course Number: FLPL077

This course consists of a one-week field trip to a foreign or out-of-province destination during late October (Independent Learning Week), as well as a 3-hour class each week, both prior to and immediately following the trip itself. The classes are designed to introduce students to the destination through both its physical and its human geography (topography, history and culture). Guest lecturers and foreign language instruction will complement this component of the course. Learners will also produce research reports during this time. At destination, students will participate in hotel and restaurant inspections, visit several major tourist attractions (both on their own and as part of local organized tours), and meet with local tourism and hospitality industry personnel. All of these activities and experiences are documented and included in their post trip reports. Upon return the learners will resume classes, designed for the most part as debriefing and capping sessions.

NOTE: Only students who have pre-registered and paid their deposit in the previous spring are eligible to enroll for this course.

Units: 45.00
Hours: 45.00

Semester 4

Accounting Fundamentals

Course Number: ACCT001

Accounting Fundamentals introduces students to the principles and practices of the accounting process and finance management. The key objective of this course is to enable the student to use accounting information in a useful and informative manner. Students will acquire a basic understanding of how the activities of an organization are reflected in the financial statements as well as offering an understanding of the basic terms and content of financial statements. This will provide the background students require to study other areas of business or to pursue more advanced courses in accounting.

Units: 45.00
Hours: 45.00

Discovering World Destinations IV

Course Number: TOUR046

Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses.

In this final of four courses, the students will examine in depth the top destinations in Asia and the Middle East, Australia, New Zealand, and Oceania.

Units: 45.00
Hours: 45.00

Field Integration

Course Number: FLPL103

This course consists of a weekly one-hour seminar which provides an opportunity for dialogue with 4th semester Tourism & Travel students to prepare the student for their field placement work experience. A successful 200 hour field placement, in an appropriate and co-ordinator approved tourism business, is a necessity to graduate. The field integration course will assist the student in preparing a resume and cover letter, approaching potential placement hosts, and completing the required paperwork and forms.

Pre-requisite: Successful completion of 3 semesters in the Tourism & Travel Program. Student must be currently enrolled in 4th semester of the TV Program.

Units: 15.00
Hours: 15.00

Tour Operations

Course Number: TOUR022

This is a 'capstone' course in the travel program that integrates product knowledge and skills from all prior travel courses in order to plan, cost, price, and implement land-based tours.

Units: 45.00
Hours: 45.00

Advanced Computers

Course Number: COMP103

This course builds on the common functions of File Management, Word Processing, Spreadsheets and Database to enhance skills for a business environment. The use of tables, multi-page documents and graphics will be covered in Word Processing. Spreadsheet skills in the use of functions and formulas, formatting, conditions, lists, graphics and multiple worksheets will be developed. The integration of word processors, spreadsheets and databases will be included, particularly mail/merge.

Units: 45.00
Hours: 45.00

Adventure and Ecotourism

Course Number: TOUR001

This course examines two rapidly developing segments of the tourism industry: adventure and ecotourism. Both are attracting increasing numbers of tourists, and generating more and more tourism revenue for suppliers, distributors, and host countries, a trend that is expected to continue well into this century. The course focuses on the nature of these two tourism activities/products, the suppliers of each of these relatively new products, and the kinds of tourists to whom each appeals. It also considers the destinations where much of this product is delivered, particularly with respect to economic, environmental, and cultural impact.

Units: 45.00
Hours: 45.00

Contemporary Management Skills

Course Number: BUSN006

In this course, both theoretical and practical fundamentals of managerial work are explored and experienced. Through self-assessments, skills workshops, discussions, and lectures, students will learn management competencies in interpersonal and leadership strategies, the dynamics of power and innovation, as well as organizational strategies to enhance performance and productivity.

Units: 45.00
Hours: 45.00

Internet Marketing

Course Number: MKTG043

This course is designed to give students an understanding of, and experience with, the Internet and other new technologies as business-building tools, within a marketing context. The focus of this course is on strategic and management principles versus technical aspects (e.g. code-writing). Starting with a history of Silicon Valley, the dot.com period, through to current interactive marketing trends, students learn to see technology as a resource for achieving marketing goals, as opposed to an end onto itself. Students develop an understanding of the key e-solutions components and strategies available to marketers and, through numerous cases studies, develop experience in making business-building decisions using the Internet and other new technologies.

Units: 45.00
Hours: 45.00

Tourism Trends

Course Number: TOUR025

This course provides the learner an opportunity to examine key influences in the tourism market place. Key trends such as sports tourism, culinary tourism, cultural tourism and the emerging markets such as China will be explored giving the learner an understanding of what will impact tourism in the future. Explanations of concerns/challenges that have been identified by the tourism industry will be highlighted. The course will identify and explain the current trends in lifestyles, travel and technology on the tourism sector. Cruise ship industry is one of the largest in the world and the content will also focus on this trend. The learner will gain a basic knowledge of the terminology, the industry knowledge of cruising and the differences between the cruise ships.

Units: 45.00
Hours: 45.00